Customer privacy notice
This privacy notice tells you what to expect me to do with your personal information.
What information I collect and use, and why
I collect or use the following information to provide and improve my service to clients:
- names and contact details
- addresses
- transaction data (including details about payments to and from you)
Where a client agrees to a testimonial being published on this website, I also use their name and comments for that purpose. Testimonials are only published with the client’s specific permission.
Lawful bases and data protection rights
Under UK data protection law, I must have a ‘lawful basis’ for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the Information Commissioner’s Office (ICO) website.
Which lawful basis I rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website. Your data protection rights are:
- your right of access: you have the right to ask me for copies of your personal information. You can request other information such as details about where I get personal information from and who I share personal information with. There are some exemptions which mean you may not receive all the information you ask for
- your right to rectification: you have the right to ask me to correct or delete personal information you think is inaccurate or incomplete
- your right to erasure: you have the right to ask me to delete your personal information
- your right to restriction of processing: you have the right to ask me to limit how I can use your personal information
- your right to object to processing: you have the right to object to the processing of your personal data
- your right to data portability: you have the right to ask that I transfer the personal information you gave me to another organisation, or to you
- your right to withdraw consent: when I use consent as my lawful basis you have the right to withdraw your consent at any time
If you make a request, I must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.
My lawful bases for the collection and use of your data
My lawful bases for collecting or using personal information to provide and improve my service to clients are:
- consent: I have permission from you after giving you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time
- contract: I have to collect or use the information so I can enter into or carry out an agreement with you. All of your data protection rights may apply except the right to object
Where I get personal information from
I get personal information directly from you.
How long I keep information
Personal information is kept for as long as needed to provide the service.
Who I share information with
From time to time, I may share your personal information with other intermediaries as needed to provide the service.
How to complain
If you have any concerns about my use of your personal information, you can make a data protection complaint to me via my contact details below.
If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO:
Contact
